Shipping Policy
Effective Date: 8/3/2026
Thank you for shopping with Ad Astra. This policy explains how we handle order processing and shipping.
1. Order Processing Time
Ad Astra works with a fulfillment supplier (TeemDrop) to source and ship your order. Orders are typically processed and submitted to our supplier within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. During high-volume periods, processing may take longer — we'll notify you if there's a significant delay.
2. Shipping Destinations
We currently offer shipping within the United States. International shipping availability may vary by location and product — if international shipping isn't available for your address at checkout, please contact us at info@reachadastra.com and we'll let you know your options.
3. Shipping Costs
Shipping is free on all orders — shipping costs are built into our product pricing, so there are no separate shipping fees at checkout.
4. Estimated Delivery Times
Because your order ships directly from our supplier, delivery times can vary based on your location and product availability. Estimated delivery is typically 8 to 15 days after your order is processed, though this can be longer for certain items or international addresses. Exact estimated delivery windows will be shown at checkout and in your order confirmation where available.
5. Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information, where available. Please allow 24–48 hours for tracking information to update after it's first issued.
6. Shipping Delays
Because we rely on a third-party supplier for fulfillment, Ad Astra is not responsible for delays caused by the supplier, the shipping carrier, customs processing, weather, or other circumstances outside our control. If your order is significantly delayed, contact us at info@reachadastra.com and we'll help investigate with our supplier.
7. Lost, Damaged, or Defective Packages
If your package arrives damaged, defective, or is lost in transit:
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Contact us within 14 days of the expected delivery date (or delivery confirmation, if received)
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Include your order number and photos of the damaged item/packaging, where applicable
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We will arrange a replacement or refund at no additional cost to you — see our Refund Policy for full details
8. Incorrect Shipping Addresses
Please double-check your shipping address at checkout. Because orders are submitted to our supplier quickly for processing, Ad Astra cannot guarantee changes to an address once an order has been placed. If you notice an error, contact us immediately at info@reachadastra.com and we'll do our best to update it before it ships.
9. Contact Us
Questions about your shipment? Reach out to:
Ad Astra