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Refund Policy

Effective Date: 8/3/2026
 

We want you to be happy with your order from Ad Astra. Because we work with a fulfillment supplier (TeemDrop) rather than holding our own inventory, our refund process works a little differently than a typical retail store — please read below.

 

1. Our Return Policy

Because items ship directly from our supplier, we are not able to accept returns for reasons such as a change of mind, incorrect size selection, or general dissatisfaction with a product. We know this differs from many retail stores, and we want to be upfront about it before you buy — if you have questions about a product before ordering, contact us at info@reachadastra.com and we're happy to help.

We do stand behind the condition and accuracy of what we ship you. See below.

 

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, we will make it right. To request a replacement or refund:

  1. Contact us at info@reachadastra.com within 14 days of delivery

  2. Include your order number, a description of the issue, and photos of the item (and packaging, if damaged in transit)

  3. We'll review your request and, once approved, offer you the choice of a replacement or a full refund — whichever you prefer

We do not require you to ship the item back to us or our supplier for these claims; photo documentation is sufficient in most cases.

 

3. Refunds

If you're approved for a refund:

  • It will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

  • We'll email you a confirmation once the refund has been processed

     

4. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@reachadastra.com. Because we submit orders to our supplier quickly for processing, we cannot guarantee a cancellation once an order has already been placed with our supplier, but we'll always try.

 

5. Non-Returnable Situations

To be clear, the following are not eligible for a refund or replacement:

  • Change of mind after receiving an accurate, undamaged item

  • Ordering the wrong size, color, or variant by mistake

  • Items reported more than 14 days after delivery

     

6. Contact Us

Questions about your order? Reach out to:

Ad Astra

info@reachadastra.com

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